1. Terms & Conditions
Effective date: 9 November 2026
Welcome to Glamour Beings, an online retailer of fragrances, cosmetics, skincare, body-care and personal-care products. By accessing our website or placing an order, you agree to these Terms & Conditions.
Orders and availability
All orders are subject to stock availability and successful payment confirmation. If an item is unavailable after payment, we will contact you to arrange a suitable alternative or refund.
Pricing and promotions
All prices are displayed in South African Rand (ZAR). Prices may change from time to time. The price confirmed at checkout applies to your order. Promotional offers and combos are subject to their advertised conditions and stock availability.
Payments
Payments are securely processed through PayFast. Orders are prepared after successful payment confirmation.
Product information
We aim to provide accurate product descriptions, images and sizes. Packaging may vary from promotional photographs.
Shipping and returns
Delivery arrangements are described in our Shipping Policy. Cancellations, returns and refunds are governed by our Refund & Returns Policy and applicable South African legislation.
2. Shipping Policy
Effective date: 9 November 2026
Glamour Beings delivers nationwide within South Africa.
Shipping fees
Shipping charges are displayed at checkout. Qualifying orders may receive free shipping in accordance with advertised promotional conditions.
Processing and delivery
Orders are generally processed within 1–2 business days after payment confirmation, subject to stock availability. Estimated delivery is 2–5 business days after dispatch. Remote areas and courier delays may affect delivery times.
Tracking
Tracking details will be provided where available once an order has been dispatched.
Delivery information
Customers are responsible for providing accurate delivery details. Contact us promptly if your order arrives damaged, incomplete or incorrect.
3. Refund & Returns Policy
Effective date: 9 November 2026
At Glamour Beings, we are committed to providing quality beauty and personal-care products.
Perfume returns — strict hygiene policy
We do not accept change-of-mind returns or exchanges for perfumes that have been opened, sprayed, tested or used. Customers cannot return a perfume simply because they dislike the fragrance, change their mind or decide they no longer want it, except where a statutory cancellation or return right applies.
Unopened perfumes may only be returned where required by applicable consumer legislation or where Glamour Beings expressly authorises the return.
Defective, damaged or incorrect perfumes
If a perfume is defective, unsafe, damaged during delivery or different from what was ordered, customers retain their rights under South African consumer-protection law.
Please notify us promptly, preferably within 48 hours of delivery, and provide your order details and photographs where possible. The 48-hour reporting request does not limit statutory rights, including applicable rights concerning defective goods.
Other beauty and personal-care products
Change-of-mind returns for non-fragrance products may be considered where products are unused, unopened and in their original condition, subject to applicable legislation. Opened or used hygiene-sensitive products are generally not eligible for voluntary change-of-mind returns.
Refunds
Approved refunds will be processed through the original payment method where possible. We aim to initiate refunds within 5–7 business days of approval, subject to applicable legal requirements.
Statutory consumer rights
Nothing in this policy excludes or restricts rights that customers have under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.